Correla are looking for a Customer Success Manager to join our team on a 12-month Maternity Cover.
Salary: c£70,000
Interviewing to begin w/c 23rd September, with a start date of Monday 4th November.
About us
In March 2021, Correla was created, as an independently owned business to bring in private investment to fuel innovation in the centre of the energy market and beyond.
Correla is derived from correlation, because we’re all about exploring and enhancing relationships between data, people, and processes. Our SaaS products and Managed Service solutions combine to power industry innovation, simplify an increasingly complex market, and deliver cost and operational efficiencies.
Our goal is to support industry transformation, to move to a net-zero future and to positively impact the end-consumer.
About the Role
Experience is required across all three areas the team operate in, insight & feedback, service desk & customer delivery team.
- You will manage of our customer delivery, service desk and insight & feedback team. Ensuring the team is working as effectively & efficiently as possible & also collaborating with teams in the wider business leading to being a high performing team.
- You will be responsible for tracking performance against individual contract SLA's to ensure all contractual requirements are being met or exceeded by the team.
- You will ensure that all daily activities and resourcing requirements are running smoothly & efficiently, picking up any blockers & looking for continuous improvement opportunities wherever possible.
- You will collaborate with the project & bid teams to guarantee that areas covered by the team are included & considered in all aspects of future contracts including process & resourcing. This includes from concept, to bid and through to resourcing, to implementation resolving any blockers along the way.
- You will offer support to the wider team where activities cross over to including customer to ensure that the best decisions are being made with our customers in mind, providing a voice for our customers - ensuring that these decisions are scalable & transferrable.
About You
- You will have hands on and managerial experience across all 3 areas of customer - insight & feedback, service desk & customer delivery team, to lead and ensure the direction of travel is always aligned with that of the wider team & the business.
- You will be an experienced problem solver with the ability to change & adapt a plan at speed if necessary, in order to overcome any blocker or issues the team is facing.
- You will be able to influence the wider business to keep the customer at the heart of all decision making & be the voice of the customer where needed.
- As a leader, you will be able to adapt communication styles depending on who or which groups you are communicating with, this is likely to also impact the level of influencing achieved.
What we offer
- Locate for your day
- Uncapped annual leave
- 6-12% Pension Contribution
- Private Healthcare
- 26 weeks’ full pay equal parent leave
- Wellbeing Services
- And more!
At Correla, we are committed to working towards being a more diverse and inclusive workplace where our people can truly be themselves. We recognise the benefits of having talented people from a range of backgrounds and cultures who bring different perspectives, life experiences and diversity of thinking.